FREQUENTLY ASKED QUESTIONS

Do I need an account to make a purchase?

No, you do not need to create an account to place an order. However, having an account will allow you to track your orders, save your preferences, and receive special offers.
1. How can I place an order?

You can place an order directly on our website by selecting the items you want to purchase, adding them to your cart, and proceeding to checkout. Simply follow the prompts to complete your purchase.
What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Maestro, ), Google Pay, Apple Pay, and other secure online payment gateways.
How do I exchange an item for a different size or color?

To exchange an item, contact our customer service team at support@miralone.com with your order number and the item you wish to exchange. If the requested item is unavailable, we will issue a refund instead.
How much does shipping cost?

We are pleased to offer free worldwide shipping on all orders, no matter where you are located. At MIRALONE, we want to ensure that our customers enjoy a hassle-free shopping experience, so you won't need to worry about additional shipping charges when purchasing from us.
Can I change or cancel my order after placing it?

Orders are processed quickly, so we cannot guarantee that we can modify or cancel your order once it has been placed. However, you can reach out to our customer service team as soon as possible, and we will do our best to assist you.
How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Orders may take 10-15 business days. You will be notified of estimated delivery times during checkout.
How do I track my order?

Once your order has been dispatched, you will receive an email with tracking information. You can use the tracking number to monitor the progress of your shipment. Additionally, you can log into your MIRALONE account to view your order status and tracking details.
Can I modify my shipping address after placing an order?

Once an order has been placed and processed, we may not be able to change the shipping address. Please double-check your address before completing the checkout. If you need to update it, contact us as soon as possible at support@miralone.com, and we will try to assist you.